CUSTOMER CARE
Welcome to the Customer Care section of the Canali Online Boutique.
This section is aimed at responding to any questions you may have while browsing or shopping online. We invite you to take a look at the frequently asked questions below and if you still have an inquiry, please fill out our Contact Form and we will get back to you as soon as possible.
You can modify your details at any time from the My Account section.
You can request to reset your password by clicking on the relative link when logging in. You will receive an e-mail with instructions on how to proceed.
Yes. Our website is fully compatible with all mobile devices and offers the same seamless experience as from the desktop version.
You must first return the item following our Return Procedure and re-order it in the size and/or color you prefer.
You can enter a promotional code at any time directly in your Shopping Bag.
You cannot modify an order once it has been placed. However, you can cancel an order, if it has not yet shipped, by contacting Customer Care directly. If, for any reason, you are unsatisfied with the items you receive, you can return them at no charge.
Yes, you can choose the option to send your order as a gift with a personalized greeting card during checkout.
We offer complimentary alterations at our London Boutique except for garments purchased in sale periods which require a fee. Personalizations such as embroidered initials always require an additional fee.
Express shipping will take 2-3 business days.
The order can only be delivered in the country from which you made the purchase. Shipping of orders do not include the weekends or holidays.
You can check the status of your order at any moment within the My Account section if you are a registered user and if you are not, by clicking on the tracking number found in the shipping confirmation e-mail.
Express shipping is free.
It is possible to pick up your order at our London Boutique.
It is possible to pay with credit card, PayPal and Apple Pay in the currency of the country from which you are placing your order.
The order total will be debited once the order is confirmed.
Yes, taxes are included.
CANALI Products purchased in Europe are covered by a 2 (two) year warranty from delivery for Product defects or non-conformity.
To make a warranty claim, the Customer must provide proof of purchase of the Product, which must not have been repaired/altered unless expressly authorised by CANALI.
If the CANALI Product should prove defective and/or non-conforming, within the above-mentioned time limits, CANALI shall repair or replace the item at no cost with an identical or equivalent Product, unless the remedy required is objectively impossible or unreasonably costly.
If it proves impossible to repair or replace the purchased Product or if the repair or replacement is not made within a reasonable time, the Customer may request an appropriate reduction of the price or termination of the agreement, without prejudice to the right to compensation.
The Customer may enforce the Statutory Sales Warranty by contacting CANALI’s Customer Service, which shall assist him in the rest of the procedure, or can send a registered letter with return receipt directly to the address CANALI S.P.A. / Sales Department / Customer Assistance - Via Lombardia 17/19 20845 Sovico (MB).
This information does not constitute a comprehensive overview of the rights provided for by legislation on consumer protection and distance selling applicable in the customer’s country of residence. Further details may be found in our General Conditions of Sale and specifically in Article 14 Repair or Replacement of Products under Warranty.